Our commitments to 2026

We will understand and balance the different needs of our customers to form meaningful partnerships.

We are committed to being a progressive and purpose-driven organisation, focused on delivering better, balanced outcomes at pace. We are proud of the central role we play in energy in Great Britain, knowing that by working alongside our customers, we can achieve more together. 

We will focus on understanding the needs of our customers and our impact on them, recognising that our decisions have consequences both in real time and in the future. We will engage with customers to share ideas and innovate, working together to deliver for Great Britain. We will invest in our relationships and create simpler experiences for customers, supported by clear standards of service, communication and action.

As one connected organisation, we will show up openly and consistently, ensuring our actions and decisions are seen as informed, considered and balanced. We are committed to having the best interests of the whole system and the whole of Great Britain in mind.